Shipping Policy

 

Order Processing

  • Processing Time: All orders are processed within 2 business days. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates: Delivery times are estimates and are not guaranteed.
    • Standard Shipping: 2-3 business days
    • Overnight Shipping: 1 business days
  • Shipping Carriers: We use major carriers like UPS, FedEx, and USPS for our shipments.

International Shipping

  • Availability: We are currently unable to offer international shipping at this time.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your order.

Shipping Restrictions

  • Restricted Areas: Some items may be restricted to ship to certain locations due to local regulations. You will be notified at checkout if your shipping address is affected.

Delayed or Lost Orders

  • Delays: We are not responsible for shipping delays caused by the carrier, weather conditions, or any other unforeseen circumstances.
  • Lost Orders: If your order is lost in transit, please contact us at [email protected] with your order number. We will work with the carrier to resolve the issue.

Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, you can return it within 30 days of receipt. Please refer to our Return and Refund Policy for detailed instructions.
  • Damaged Items: If your order arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number.

Contact Us

If you have any questions or concerns about your shipping, please contact us at:

Regenovive LLC
2614 130th Street Suite 5
Lubbock, TX 79423

Changes to this Policy

  • We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page.

Thank you for shopping with us!

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These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

For research purposes only, not for human consumption.

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