Shipping Policy

 

Order Processing

  • Processing Time: All orders are processed within 2 business days. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Estimates: Delivery times are estimates and are not guaranteed.
    • Standard Shipping: 2-3 business days
    • Overnight Shipping: 1 business days
  • Shipping Carriers: We use major carriers like UPS, FedEx, and USPS for our shipments.

International Shipping

  • Availability: We currently ship to most destinations around the globe.
  • Customs, Duties, and Taxes: The recipient is responsible for any customs fees, duties, and taxes that may apply. These charges are not included in the shipping cost.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your order.

Shipping Restrictions

  • Restricted Areas: Some items may be restricted to ship to certain locations due to local regulations. You will be notified at checkout if your shipping address is affected.

Delayed or Lost Orders

  • Delays: We are not responsible for shipping delays caused by the carrier, weather conditions, or any other unforeseen circumstances.
  • Lost Orders: If your order is lost in transit, please contact us at [email protected] with your order number. We will work with the carrier to resolve the issue.

Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, you can return it within 30 days of receipt. Please refer to our Return and Refund Policy for detailed instructions.
  • Damaged Items: If your order arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number.

Contact Us

If you have any questions or concerns about your shipping, please contact us at:

Regenovive LLC
2614 130th Street Suite 5
Lubbock, TX 79423

Changes to this Policy

  • We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page.

Thank you for shopping with us!

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