Shipping Policy
Order Processing
- Processing Time: All orders are processed within 2 business days. Orders are not processed or shipped on weekends or holidays.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
- Delivery Estimates: Delivery times are estimates and are not guaranteed.
- Standard Shipping: 2-3 business days
- Overnight Shipping: 1 business days
- Shipping Carriers: We use major carriers like UPS, FedEx, and USPS for our shipments.
International Shipping
- Availability: We currently ship to most destinations around the globe.
- Customs, Duties, and Taxes: The recipient is responsible for any customs fees, duties, and taxes that may apply. These charges are not included in the shipping cost.
Order Tracking
- Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your order.
Shipping Restrictions
- Restricted Areas: Some items may be restricted to ship to certain locations due to local regulations. You will be notified at checkout if your shipping address is affected.
Delayed or Lost Orders
- Delays: We are not responsible for shipping delays caused by the carrier, weather conditions, or any other unforeseen circumstances.
- Lost Orders: If your order is lost in transit, please contact us at [email protected] with your order number. We will work with the carrier to resolve the issue.
Returns and Exchanges
- Return Policy: If you are not satisfied with your purchase, you can return it within 30 days of receipt. Please refer to our Return and Refund Policy for detailed instructions.
- Damaged Items: If your order arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number.
Contact Us
If you have any questions or concerns about your shipping, please contact us at:
- Email: [email protected]
- Phone: +1 806-370-0577
- Physical address:
Regenovive LLC
2614 130th Street Suite 5
Lubbock, TX 79423
Changes to this Policy
- We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page.
Thank you for shopping with us!